No face found
Use a front-facing photo with one whole face visible. Move closer, keep your head level, and remove anything covering the forehead or cheeks.
The result changes
Face a window in indirect daylight. Turn off beauty filters, avoid colored lamps, and keep makeup minimal. Phone cameras adjust white balance automatically, so small changes are normal.
Camera or photo access
Open iPhone Settings → Apps → Toniva and allow Camera or Photos. You can also continue with only photo-library access.
Delete your data
In Toniva, open Settings → Delete local data. This clears preferences and all saved palette metadata from the iPhone.
Contact
Email erenexxe@gmail.com.
Include your iPhone model, iOS version, and what you expected to happen. Do not email a selfie unless support explicitly asks and you choose to share it.